In the chapter opening vignette "Managing Human Resources at Frito-Lay", dissatisfaction with the sales performance criteria initially used to measure the success of route sales representatives lead to the restructuring of the criteria to include:

A) input-based measures
B) trait-based measures
C) results-based measures
D) behavioral-based measures
E) multiple criteria measures

Leaders are less likely to appear charismatic if they make emotional appeals to follower values and ideals.