A TQM tool that would be useful for identifying the roughly 20 percent of a supermarket's employees who are responsible for about 80 percent of the absenteeism is

A) benchmarking
B) fishbone diagram
C) flowcharting
D) Pareto analysis
E) run chart

______ is the degree to which a channel allows us to easily communicate and understand information sent between people and organizations.

A) Channel richness
B) Instrument measure
C) Noise
D) Channel intenseness

Susan recently logged on to a chat room and started "chatting." However,no one in the online group paid any attention to her.Studies on cyberostracism suggest that Susan will most likely

A) sit quietly and wait until someone talks to her.
B) leave and start a new group by herself.
C) increase the amount of communication to the group.
D) stop going online.
E) exhibit no change in her behavior.

The extent to which an individual identifies psychologically with his or her work and the importance of work to one's total self-image is called ________.