Which of the following is TRUE of the indirect approach to presenting information?

A) It avoids tough issues if the audience is hostile.
B) It usually begins with a conclusion or recommendation and follows up with evidence.
C) The main idea is withheld until a logical and persuasive case can be built up.
D) It is used when a positive reception is expected from the audience.

Traditional performance management differs from total quality management (TQM) in that it assesses both individual performance and the system within which the individual works.

Dweeby Manufacturing has noticed a steady decline in product sales this last quarter. Their marketing traditionally focused on appealing to women, but an increasing number of men are now doing the household shopping and chores. In response, they are shifting their marketing campaign. Dweeby Manufacturing is adapting to which organizational force for change?

A) management changes
B) demographic characteristics
C) social and political pressures
D) technological advancements