Terrence, an advertising manager, is ultimately responsible for all promotional programs at his firm. According to the traditional principles of organization, what should you tell him when he makes the following statement: "I'm going to make my intern, Emma, totally responsible for our newest promotional project. If she messes it up, it won't be my fault"?

A) Delegate authority but not responsibility
B) Ask Emma for her ideas
C) You don't have the authority
D) Give her an appropriate new title
E) That's a good idea

The Theory of Constraints was popularized by

A) Goldratt and Cox.
B) Ford.
C) Taguchi.
D) Deming.
E) Motorola and GE.