Which of the following are important elements of an organization's external environment:

A) Globalization
B) Political landscape
C) Labor markets
D) Legal institutions
E) All of the above

According to Michael Hammer, which of the following is NOT a key characteristic of a work process?

A) Customers are the ones who really count.
B) Everyone is rewarded equally.
C) Everyone must share a common goal.
D) The focus is on accomplishments, not activities.
E) Tasks are viewed as a group rather than in isolation.