ZK
Answered
Differentiate between the internal perspective and the external perspective of understanding human behavior.
On May 06, 2024
Answers will vary. The vast majority of theories and models of human behavior fall into two basic categories: that of an internal perspective and that of an external perspective. The internal perspective looks at workers' minds to understand their behavior. It is psychodynamically oriented, and its proponents understand human behavior in terms of the thoughts, feelings, past experiences, and needs of the individual. The internal perspective explains people's actions and behavior in terms of their histories and personal value systems.
The external perspective, on the other hand, focuses on factors outside the person to understand behavior, that is, external events, consequences, and environmental forces. This perspective excludes consideration of a person's history, feelings, thoughts, and personal value system in interpreting actions and behavior. Please see the section "Human Behavior in Organizations" for more information.
ZK
Answered
Discuss the key factors that make training and development programs effective.
On May 04, 2024
The key factors that make training and development programs effective can be found in The Trainer's Notebook 14.2 and include trainee characteristics, active practice, instructional methods, Gagne's nine events of instruction, and factors in the pre- and post-training environment.