Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

A) compassionate
B) assertive
C) aggressive
D) passive

Improving relationships with and gaining confidence from managers and peers will help increase which of the following informal power bases?

A) Referent power
B) Coercive power
C) Expert power
D) Information power

One successful strategy for managing organizational diversity effectively is ensuring that diversity is a bottom-up effort.

While Danilo argues with his girlfriend,Katie,he uses profane language and raises his voice.This causes Katie's blood pressure to increase and inhibits her ability to accurately interpret Danilo's messages.Which form of communication interference is Katie experiencing?

A) selective listening
B) conversational narcissism
C) emotional noise
D) external noise

Alan seems to challenge Alanna's positive face quite often.Alan is engaging in __________.

A) positive face
B) corrective facework
C) face-threatening acts
D) politeness

Which of the following,as identified by Milton Rokeach,is an example of instrumental value?

A) Salvation
B) Prosperity
C) Sense of accomplishment
D) Compassion

At which stage of relational escalation is physical contact and risky self-disclosure most likely to first appear?

A) acquaintance
B) exploration
C) intensification
D) intimacy