When you're composing a routine request,all of the following EXCEPT ________ will help you state your request effectively.

A) being specific
B) paying attention to tone
C) opening the message with your main idea
D) using a buffer sentence to delay stating your request

Which of the following is not an element of the communication process?

A) Forming an idea
B) Selecting a communication channel
C) Displaying empathy
D) Providing feedback

If we achieve a "flow state" in regards to our company website, the visitor:

A) wants to buy immediately.
B) wants to exit immediately.
C) loses all track of time.
D) does not feel in control.

The __________ process begins with a good understanding of the causes of conflict and recognition of the stage to which conflict has developed.

A) conflict fortitude
B) conflict negation
C) conflict resolution
D) conflict judgment
E) conflict determination