Poppy's Pancake House opened its 500ᵗʰ store in 2011, just as its founder had planned. This is an example of

A) coping with a changing environment.
B) working with and through others.
C) making the most of limited resources.
D) achieving an organizational objective.
E) balancing effectiveness and efficiency.

One form of process loss effecting today's organizations is ______ or accessing the Internet for personal use while pretending to be working.