Building a relationship with your audience at the right emotional level will help the writer avoid which common mistake in persuasive communication?

A) Using a hard sell
B) Resisting compromise
C) Relying solely on great arguments
D) Assuming persuasion is a one-shot effort
E) Convincing the audience to say "yes" in one step

What other HR strategy provides a negative impact on employees similar to that of outsourcing?

A) acquisitions
B) restructuring
C) mergers
D) divestitures