Asked by Nikki Haynes on Jun 29, 2024
Verified
When answering a telephone call,you should not:
A) remain expressionless
B) identify yourself
C) repeat back to the caller any information you record
D) let the caller know when they may expect a response
Expressionless
Having a face that shows no emotion, feeling, or reaction, making it difficult to gauge someone's mood or thoughts.
Caller Information
Details or data about a person making a telephone call, often displayed or available to the receiver, including the caller's phone number and sometimes the name.
- Learn the appropriate responses to a range of caller behaviors and requests.
Verified Answer
HB
Hannah BraumJul 03, 2024
Final Answer :
A
Explanation :
Remaining expressionless does not impact a telephone call because the caller cannot see you. Identifying yourself, repeating back information, and letting the caller know when to expect a response are all good practices for clear communication and customer service.
Learning Objectives
- Learn the appropriate responses to a range of caller behaviors and requests.