Asked by Denia Martinez on Jul 29, 2024
Verified
Which of the following is an example of organizational citizenship behavior?
A) helping someone with a computer problem,even though that isn't your department
B) resigning when the organization gets into financial difficulty
C) working overtime when required to by the union contract
D) performing your normal duties
Organizational Citizenship Behavior
Voluntary actions employees do to help others and benefit the organization beyond their job requirements.
Computer Problem
An issue or malfunction related to computer hardware or software that interferes with normal operations.
- Comprehend the notion of Organizational Citizenship Behavior (OCB) and its influence on the efficacy of organizations.
Verified Answer
ZK
Zybrea KnightAug 03, 2024
Final Answer :
A
Explanation :
Organizational citizenship behavior refers to going above and beyond one's job description to help the organization and colleagues. Helping someone with a computer problem, even though it is not your department, demonstrates this behavior. The other options do not represent organizational citizenship behavior as they are either fulfilling contractual obligations (overtime) or not contributing positively to the organization (resigning during financial difficulty, performing only normal duties).
Learning Objectives
- Comprehend the notion of Organizational Citizenship Behavior (OCB) and its influence on the efficacy of organizations.
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