Asked by Shannon Williams on Jul 26, 2024
Verified
____ is behavior that exceeds formal job duties but is necessary for the organization's survival or important to its image and acceptance.
A) Team worth
B) Organizational citizenship
C) Team player activities
D) Impression management
Organizational Citizenship
The voluntary commitments beyond an employee's required tasks that help to improve organizational performance.
Formal Job Duties
Officially assigned tasks and responsibilities that are part of one's employment role.
- Acquire an understanding of the principle of Organizational Citizenship Behavior (OCB) and its effect on organizational performance.
Verified Answer
HT
Huynh Tan Dung SE130604Jul 28, 2024
Final Answer :
B
Explanation :
Organizational citizenship involves going above and beyond formal job duties to contribute to the success of the organization. This can include helping coworkers, volunteering for extra projects, and representing the organization positively to outside stakeholders. It is important for the functioning and reputation of the organization, even though it may not be explicitly part of an employee's job description.
Learning Objectives
- Acquire an understanding of the principle of Organizational Citizenship Behavior (OCB) and its effect on organizational performance.
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