Refer to Mountain View Children's Care. When Dr. Wong advocates the idea of zero defects to her employees, she is advocating whose idea?

A) Philip B. Crosby
B) Kaoru Ishikawa
C) W. Edward Deming
D) Armand V. Feigenbaum
E) Joseph M. Juran

Zero Defects

A management philosophy aiming at the reduction of defects through continuous improvement and a commitment to quality.

Chief Pediatric Physician

The leading medical professional specializing in the care and treatment of children’s diseases and overseeing the pediatric department within a healthcare institution.

External Customers

Individuals or entities outside an organization that use or consume its products or services.