Asked by Jennie Castillo on Jun 01, 2024
Verified
A technician is working on a customer's computer at the customer's workplace.While the customer is explaining the problem,the technician gets a call on his work-provided cell phone.What should the technician do?
A) Take the call
B) Explain to the customer that the cell phone is provided by the company and apologize for the interruption
C) Leave the room and take the call
D) Let the call go to voicemail and respond when possible
Work-provided
Refers to tools, equipment, or resources supplied by an employer for employees to perform their job duties.
Cell Phone
A mobile device used to make calls using the cellular network (or wireless network, if enabled) and optionally to run apps.
Voicemail
A system that records messages from callers when the recipient is unavailable to answer the phone, allowing for later playback.
- Understand the principles of professional communication and customer service in the IT industry.
Verified Answer
CS
Carisema Saint JeanJun 01, 2024
Final Answer :
D
Explanation :
It is important for the technician to be fully present and attentive while the customer is explaining the problem. Interrupting the conversation with a phone call could make the customer feel unimportant or not valued. Therefore, it is best to let the call go to voicemail and respond when possible.
Learning Objectives
- Understand the principles of professional communication and customer service in the IT industry.