Asked by Gabriel Matar on Jun 23, 2024
Verified
Focusing the entire system on meeting customer needs and expectations is a major purpose of:
A) bureaucracy.
B) mechanistic organisation design.
C) corporate social responsibility.
D) process re-engineering.
E) cultural management.
Process Re-Engineering
A complete overhaul and innovative redesigning of business procedures aimed at achieving significant enhancements in key performance indicators.
Customer Needs
Refers to the wants or desires that a customer expects a product or service to fulfill.
- Acknowledge the critical role of concentrating on what customers need and expect in the reorganization and perpetual advancement of enterprises.
Verified Answer
KF
Karen FanthersJun 24, 2024
Final Answer :
D
Explanation :
Process re-engineering focuses on redesigning business processes to improve efficiency, effectiveness, and quality, with a strong emphasis on meeting customer needs and expectations.
Learning Objectives
- Acknowledge the critical role of concentrating on what customers need and expect in the reorganization and perpetual advancement of enterprises.
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