Asked by Andrew Cavender on May 30, 2024
Verified
The goal of process re-engineering is to focus attention on all of the following EXCEPT:
A) improving teamwork performance.
B) continuing the existing ways of doing things.
C) assign control to an identifiable group of people.
D) improving customer satisfaction.
E) eliminate duplication of work and systems bottlenecks.
Process Re-Engineering
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, service, and speed.
Systems Bottlenecks
refer to points of congestion in a system where the flow of processes is impaired, causing delays and inefficiencies.
- Discern the purposes and techniques of process re-engineering with the intention of cost minimization and efficiency increment.
- Understand the significance of focusing on customer needs and expectations in organizational redesign and continuous improvement efforts.
Verified Answer
ZK
Zybrea KnightJun 02, 2024
Final Answer :
B
Explanation :
Process re-engineering aims at fundamentally rethinking and redesigning processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. Continuing the existing ways of doing things (B) is contrary to the goal of process re-engineering, which seeks to make significant changes rather than maintain the status quo.
Learning Objectives
- Discern the purposes and techniques of process re-engineering with the intention of cost minimization and efficiency increment.
- Understand the significance of focusing on customer needs and expectations in organizational redesign and continuous improvement efforts.
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