How do employers judge a grievance procedure?

Employers can judge a grievance procedure in terms of various criteria. One consideration is effectiveness: how well the procedure resolves day-to-day contract questions. A second basic consideration is efficiency: whether it resolves issues at a reasonable cost and without major delays. The company also should consider how well the grievance procedure adapts to changing circumstances. In the case of contracts covering multiple business units, the procedure should allow for resolving local contract issues, such as work rules at a particular facility. Companies also should consider whether the grievance procedure is fair-whether it treats employees equitably and gives them a voice in the process.