Asked by Khaly Barry on Jun 09, 2024
Verified
If IBM introduces a new software package in January,Microsoft can probably imitate or duplicate this package by February of the same year.However,if IBM technical support people are trained and motivated to provide "knock your socks off service," Microsoft will have a difficult time imitating this service within a month.This is an example of how employees can provide a competitive advantage.What theory is being applied here?
A) behavioural perspective
B) resource-based view
C) human capital
D) strategic management
Competitive Advantage
A situation or factor that gives a business a competitive edge or advantage over its rivals.
Resource-Based View
A strategic management theory that emphasizes the importance of an organization's internal resources and capabilities in achieving competitive advantage.
Behavioral Perspective
A theory in psychology that focuses on understanding and analyzing human behavior based on observations and measurable evidence.
- Acknowledge the significance of strategic HR practices in the attainment of organizational excellence and a competitive advantage.
Verified Answer
Learning Objectives
- Acknowledge the significance of strategic HR practices in the attainment of organizational excellence and a competitive advantage.
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