Which of the following is an example of organizational citizenship behavior?

A) helping someone with a computer problem,even though that isn't your department
B) resigning when the organization gets into financial difficulty
C) working overtime when required to by the union contract
D) performing your normal duties

Organizational citizenship behavior refers to going above and beyond one's job description to help the organization and colleagues. Helping someone with a computer problem, even though it is not your department, demonstrates this behavior. The other options do not represent organizational citizenship behavior as they are either fulfilling contractual obligations (overtime) or not contributing positively to the organization (resigning during financial difficulty, performing only normal duties).