Asked by Logan Jordan on May 13, 2024
Verified
Megan is the most likely to suffer from emotional labor when she has to ________.
A) work hard, even on Monday
B) express her anger frequently throughout the day
C) sell customers products or services they really do not want
D) smile frequently at customers who give her a hard time
Emotional Labor
Process of regulating both feelings and expressions to meet organizational goals.
Hard Time
Difficult circumstances or periods in life characterized by trials, challenges, or hardship.
- Become familiar with how workplace conditions, including role conflict, role overload, and abusive supervision, affect an individual's stress levels.
- Understand the potency of stress mitigation techniques and the essential benefits of participating in wellness programs.
Verified Answer
TS
Tarandeep SinghMay 15, 2024
Final Answer :
D
Explanation :
Emotional labor refers to the effort that employees put into regulating their emotions to meet job requirements. In this case, Megan is likely to suffer from emotional labor when she has to constantly smile at customers who give her a hard time. This can be emotionally exhausting and can result in feelings of stress and burnout.
Learning Objectives
- Become familiar with how workplace conditions, including role conflict, role overload, and abusive supervision, affect an individual's stress levels.
- Understand the potency of stress mitigation techniques and the essential benefits of participating in wellness programs.
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