Asked by Ahmed Khedr on Sep 25, 2024
Verified
Research suggests that emotional labor can sometimes be avoided if the worker learns to recognize the emotions of a customer, client, or patient.
Emotional Labor
The process of managing feelings and expressions to fulfill the emotional requirements of a job.
Recognize Emotions
The ability to identify and understand one's own feelings and the emotions of others.
- Recognize efficient techniques for reducing stress and the significance of programs promoting wellness.
Verified Answer
CA
Cierra Alexys1 day ago
Final Answer :
True
Explanation :
research has shown that workers who are able to accurately recognize the emotions of their customers, clients, or patients can better manage their emotional responses and avoid emotional labor. This involves being able to interpret facial expressions and other nonverbal cues, as well as listening actively to verbal cues.
Learning Objectives
- Recognize efficient techniques for reducing stress and the significance of programs promoting wellness.
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