Asked by Celeste Naquin on Sep 27, 2024
Verified
Refer to Kenny's Hardware Store. Jasmine should learn about the eight generic influence tactics including all of the following except
A) inspirational appeal.
B) exchange tactics.
C) competition.
D) consultation.
E) rational persuasion.
Influence Tactics
Strategies or approaches used by individuals or groups to persuade or affect the behavior and decision-making of others.
Product Knowledge
The understanding of a company's goods or services, including their features, benefits, and use, which is crucial for effective sales and customer service.
- Analyze the role of influence tactics in managerial effectiveness.
Verified Answer
LA
Lulwah Abdullah1 day ago
Final Answer :
C
Explanation :
The eight generic influence tactics include rational persuasion, inspirational appeal, consultation, ingratiation, personal appeal, exchange tactics, coalition tactics, and pressure tactics. The exception is competition, which is not one of the eight tactics. Therefore, Jasmine should learn about the other seven tactics and how to apply them to influence her boss and peers.
Learning Objectives
- Analyze the role of influence tactics in managerial effectiveness.