Asked by Chandler Hirsh on Sep 26, 2024
Verified
Refer to Mountain View Children's Care. When Dr. Wong advocates the idea of zero defects to her employees, she is advocating whose idea?
A) Philip B. Crosby
B) Kaoru Ishikawa
C) W. Edward Deming
D) Armand V. Feigenbaum
E) Joseph M. Juran
Zero Defects
A management philosophy aiming at the reduction of defects through continuous improvement and a commitment to quality.
Chief Pediatric Physician
The leading medical professional specializing in the care and treatment of children’s diseases and overseeing the pediatric department within a healthcare institution.
External Customers
Individuals or entities outside an organization that use or consume its products or services.
- Recognize the contribution of various thinkers to quality management and process improvement.
Verified Answer
Learning Objectives
- Recognize the contribution of various thinkers to quality management and process improvement.
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