Asked by Haley Schmidt on Sep 23, 2024

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What are the primary concerns of customers in their role as stakeholders?

A) legal compliance of the company and how it meets its social responsibility
B) return on sales, return on assets, and return on investments
C) quality service and product, innovation, and low cost
D) concern about safety, health, and fair treatment
E) whether the company uses collaborative problem-solving

Legal Compliance

Adherence to laws, regulations, standards, and ethical practices applicable to an organization's operations.

Return on Sales

A financial ratio that calculates the amount of profit generated as a percentage of total sales, indicating the efficiency of a company's operations.

Quality Service

The measure of how well a delivered service matches customer expectations, often characterized by efficiency, reliability, and customer satisfaction.

  • Understand the relationship between organizational practices and customer satisfaction.
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KS
kiana smith1 day ago
Final Answer :
C
Explanation :
Customers primarily focus on receiving quality service and products, benefiting from innovation, and obtaining these at a low cost. These factors directly affect their satisfaction and loyalty to a company.