Asked by Haley Schmidt on Sep 23, 2024
Verified
What are the primary concerns of customers in their role as stakeholders?
A) legal compliance of the company and how it meets its social responsibility
B) return on sales, return on assets, and return on investments
C) quality service and product, innovation, and low cost
D) concern about safety, health, and fair treatment
E) whether the company uses collaborative problem-solving
Legal Compliance
Adherence to laws, regulations, standards, and ethical practices applicable to an organization's operations.
Return on Sales
A financial ratio that calculates the amount of profit generated as a percentage of total sales, indicating the efficiency of a company's operations.
Quality Service
The measure of how well a delivered service matches customer expectations, often characterized by efficiency, reliability, and customer satisfaction.
- Understand the relationship between organizational practices and customer satisfaction.
Verified Answer
Learning Objectives
- Understand the relationship between organizational practices and customer satisfaction.
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