When a social worker pinpoints issues in agency structure, policy, or procedures that have a negative impact on service delivery, he or she is performing the role of:​

A) ​facilitator.
B) ​organizational analyst.
C) ​information disseminator.
D) ​advocate.

Organizational Analyst

A professional dedicated to studying and improving the efficiency, structure, and operations of an organization through systematic review and analysis.

Agency Structure

The relationship and dynamics between an individual's capacity to act independently (agency) and the societal or contextual frameworks (structure) that influence or limit such actions.

Service Delivery

This concept involves the process of providing services to individuals or communities, focusing on effectiveness and efficiency.