Asked by Andrea Ibarra on Sep 25, 2024
Verified
When delivering negative news using the direct approach,what does the message open with?
A) Neutral buffer
B) Bad news
C) Reasons for the decision
D) Plan of action
E) Positive statement aimed at maintaining a good relationship
Direct Approach
A communication strategy where the main point or message is presented at the beginning, often used in business and professional writing.
Neutral Buffer
A statement or action used to gently transition between topics or to mitigate potential conflict, avoiding bias or strong emotion.
- Adopt practices for dampening the severity of unwelcome news while maintaining unequivocal clarity.
Verified Answer
DS
Daniyah Sargeant3 days ago
Final Answer :
B
Explanation :
B)A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.
Learning Objectives
- Adopt practices for dampening the severity of unwelcome news while maintaining unequivocal clarity.
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