Asked by Muhammad Aslam on Sep 25, 2024
Verified
When using the indirect approach to deliver negative news,what does the message open with?
A) Neutral buffer
B) Bad news
C) Reasons for the decision
D) Plan of action
E) Positive statement aimed at maintaining a good relationship
Indirect Approach
A communication strategy that avoids direct confrontation or outright statements, often used to address sensitive topics.
Neutral Buffer
A strategy or element introduced to reduce or mitigate tension, conflict, or bias in communication or interaction.
- Utilize approaches to reduce the harshness of negative news while keeping the message clear.
Verified Answer
SA
Sarah Ahmed1 day ago
Final Answer :
A
Explanation :
A)The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.
Learning Objectives
- Utilize approaches to reduce the harshness of negative news while keeping the message clear.
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