Asked by Laura Oakley on Sep 28, 2024
Which of the following best completes the following statement,'Though both social monitoring and social listening mine social data,_______.'
A) monitoring is reactive while listening is proactive.
B) listening is reactive,while monitoring is proactive.
C) neither activity analyses the data collected to draw insights.
D) only social monitoring uses the data collected to inform strategic marketing decisions.
E) None of these.
Social Monitoring
The practice of tracking social media channels to gather insights about the audience's opinions, trends, and the performance of social content.
Listening
The active process of receiving and responding to spoken or non-verbal messages, demonstrating attention and understanding.
Proactive
Taking initiative by acting in advance of a future situation, rather than reacting. It involves planning and executing actions to achieve desired outcomes.
- Examine the comparative aspects and divergences of social monitoring versus social listening.
Learning Objectives
- Examine the comparative aspects and divergences of social monitoring versus social listening.
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