Which of the following is a relationship in which a more experienced manager helps a less experienced protégé?

A) executive coaching
B) personal growth programs
C) mentoring
D) special assignments

Which of the following is a condition subsequent?

A) "I promise to do X if I succeed in getting a loan."
B) "I promise to do X on the condition that the Cubs win the World Series."
C) "I promise to do X unless Al Gore is elected President in 2000."
D) "I promise to do X assuming that inflation stays below 3% in 1997."

According to Fiedler's Contingency Theory, relationship-oriented leaders perform best when the situation for leaders is neither extremely favourable nor extremely unfavourable.That is, they do best in situations of medium favourableness.

Which of the following is NOT a way that has been identified to enhance the effects of feedback?

A) offering skills training
B) using only one feedback cycle
C) providing individual coaching to managers following the feedback workshop
D) holding a meeting with the raters to discuss their feedback

The appliance salesperson asked the prospect, "What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson, in this case, has used:

A) probing.
B) channel narrowing.
C) objection refutation.
D) discriminators.
E) encoding questions.

Which of the following is a written channel of communication?

A) face-to-face meeting
B) virtual meeting
C) conference
D) email
E) seminar