As an employer,you believe it is always a good idea to pay people for their contributions to organizational results.Which plan would likely be the key component of the compensation plan?

A) indirect pay
B) base pay
C) pay for knowledge
D) performance pay

Which is NOT a legal reserve?

A) Vault cash
B) Government securities
C) Deposits at a Federal Reserve Bank

In most cases, people withhold information in order to avoid feelings of inadequacy or to feel safe from people who might challenge them.

What refers to training and empowering frontline workers to solve a problem immediately?

A) just-in-time
B) poka-yoke
C) benchmarking
D) kaizen
E) service recovery

Which of the following did NOT describe landlords or entrepreneurs as economic villains?

A) Karl Marx
B) Henry George
C) Pierre-Joseph Proudhon
D) Joseph Schumpeter

The management cycle proceeds in what order?

A) Planning, implementation, control
B) Control, implementation, planning
C) Implementation, planning, control
D) Implementation, control, planning