Refer to Mountain View Children's Care. When Dr. Wong advocates the idea of zero defects to her employees, she is advocating whose idea?

A) Philip B. Crosby
B) Kaoru Ishikawa
C) W. Edward Deming
D) Armand V. Feigenbaum
E) Joseph M. Juran

According to Leary's sociometer model,self-esteem

A) is an indicator of self-love.
B) is based on self-appraisals of worth.
C) is an internal signal that warns of possible exclusion.
D) rises and falls with each success and each failure.
E) is created by individuals,rather than by groups.

The growth of the Internet and differing security laws between countries has led to an increase in concern for the human right of

A) religion.
B) a secure job.
C) health care.
D) privacy.
E) freedom of speech.