As far as maintenance costs are concerned

A) for low levels of maintenance commitment, breakdown maintenance costs exceed preventive maintenance costs.
B) for low levels of maintenance commitment, preventive maintenance costs exceed breakdown maintenance costs.
C) for high levels of maintenance commitment, breakdown maintenance costs exceed preventive maintenance costs.
D) preventive maintenance is always more economical than breakdown maintenance.
E) Breakdown maintenance is always more economical than preventive maintenance when the "full cost of breakdowns" is taken into consideration.

The intercept point of the security market line is the rate of return which corresponds to:

A) The risk-free rate of return.
B) The market rate of return.
C) A value of zero.
D) A value of 1.0.
E) The beta of the market.

Refer to Scenario 2.1. Blockbuster's competitive environment includes which of the following?

A) its customers, HR strategy, new entrants, core capabilities
B) its environmental scanning and analysis
C) its environmental analysis, strategic planning, and HR strategy
D) its customers, rival firms, new entrants, substitutes, and suppliers

___ is essentially the influence of customers and competition on the behaviour of organizations and their members.

A) Normative control
B) Market control
C) Clan control
D) Bureaucratic control
E) Administrative control