Which of the following tasks of the selection and placement process is typically performed by line managers?

A) Line managers identify the jobs to be filled
B) Line managers help to identify the qualifications employees must have to perform current and future jobs.
C) Line managers' evaluations of employee performance may serve as a basis for the decision about who should be asked to leave the organization.
D) The involvement of line managers in the selection and placement processes helps to ensure selection and placement is congruent with the internal and external environments of the organization.
E) All of the above statements about the tasks of the line managers during the selection and placement processes are true.

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

A) obtaining as much relevant information from your customer as you can.
B) expressing sincere regret for the problem.
C) handling the complaint quickly.
D) following up to make sure the customer is satisfied.
E) pointing out that they are getting better service compared to the competition.