The ______ stage is the first stage in the change process.

A) unfreezing
B) freezing
C) change
D) refreezing

Assuming an organization wants to motivate employees through promotions, and assuming enough opportunities for promotions are available, the organization would want to

A) increase the overlap from one level to the next.
B) reduce its compa-ratio to less than 1.
C) implement a broadband pay structure.
D) limit the overlap from one pay range to the next.
E) use a fixed interval promotion policy.