Two of the simplest principles of customer service include:

A) Create needs in your customers; Try to satisfy those needs.
B) Sell the product first; Explain how the product benefits the customer.
C) Prepare the idea for a service; Find a customer to fit the service.
D) Find out what the customer needs; Do whatever is necessary to satisfy those needs.

Which of the following is closely tied to systems thinking?

A) Gathering data about the fluidity of the market
B) Understanding the interconnectedness in the world
C) Implementing the concept of large-scale incrementalism
D) Thinking small

Except for the owners,which group has the lowest claim in a bankruptcy situation?

A) Commercial banks
B) Investors
C) Trade debt
D) Leasing companies

________ created 4 points for a successful workplace.

A) W. Edwards Deming
B) Robert Frost
C) Donald Dewar
D) Peter Drucker

Treasury stock that was purchased for $3,000 is sold for $3,500. As a result of these two transactions combined

A) income will be increased by $500
B) stockholders' equity will be increased by $3,500
C) stockholders' equity will be increased by $500
D) stockholders' equity will not change

Which is NOT a component of wellness?

A) keeping fit
B) fostering your spirituality
C) maintaining good sexual health
D) using substances to reduce stress

Financing activities include receiving cash from issuing debt and receiving cash dividends from investments in other companies' stocks.

In project management, crashing an activity must consider the impact on all paths in the network.