Establishing superior customer service is a positive outcome of effectively managing diversity.

_____ is considered as an external factor of stress.

A) Our emotional state
B) Inefficient work environment
C) Our perspective on life
D) The way we choose to respond to various situations

Nonverbal visual cues include:

A) tone of voice.
B) pitch.
C) speech pauses.
D) nodding.

Victoria must complete a high-level mathematics course before graduating from college.With graduation within reach,Victoria imagines herself receiving a passing grade on the final exam,shaking her professor's hand,and smiling in front of a camera while holding her diploma.Through using __________,Victoria has boosted her confidence about passing the class.

A) self-talk
B) reframing
C) visualization
D) talk therapy

As you listen to Dr.Stralia's lecture on barriers to effective listening,you begin to see how those barriers have operated in your conversations with your spouse.Which stage of the listening process is reflected in this realization?

A) attending
B) remembering
C) understanding
D) responding

Which theory suggests that each of us has our own boundaries and rules for sharing personal information?

A) symbolic interactionism
B) social penetration
C) communication privacy management theory
D) social exchange theory