Which of these describes the performance pyramid for strategic control?

A) Discourages organizational flexibility
B) Is obsolete in the information age
C) Deals only with internal efficiency
D) Ignores the customer
E) Tightly links planning and control

Empathy is defined as the:

A) ability to ignore conflicting communication signals.
B) method used to respond to buyer feedback.
C) ability to identify and understand the other person's feelings, ideas, and situation.
D) ability to change a person's belief, position, or course of action.
E) gathering of information and uncovering customer needs by using one or more questions.

____ is not one of the stages of the internationalization process.

A) A joint venture
B) Bilateral cooperation
C) Local assembly and packaging
D) Exporting
E) Direct foreign investment