Asked by caswel mduduzi on Apr 25, 2024
Verified
Salespeople can establish credibility with their customers by doing all of the following EXCEPT:
A) listening to specific customer needs.
B) being continuously empathetic.
C) being enthusiastic about their work.
D) using proof statements effectively.
E) being aggressively persuasive.
Aggressively Persuasive
A forceful and assertive approach used to convince or influence someone's decision, often in a sales context.
Proof Statements
Assertions or declarations designed to demonstrate or validate a claim, often backed by evidence or data.
Listening
The active process of receiving, interpreting, and responding to verbal and nonverbal messages.
- Understand effective and ineffective sales practices.
Verified Answer
CC
Chelsea Caravella1 week ago
Final Answer :
E
Explanation :
Being aggressively persuasive can often backfire by making customers feel pressured or manipulated, which undermines credibility rather than building it. The other options (listening, empathy, enthusiasm, and effective use of proof statements) all contribute positively to establishing credibility.
Learning Objectives
- Understand effective and ineffective sales practices.