Asked by Katherine Lopez on Jun 25, 2024
Verified
Most companies try to develop customer loyalty while controlling costs.
Customer Loyalty
The likelihood of repeated business from a customer demonstrated by their repeat purchases or preference for a business's product or service over competitors.
- Recognize the importance of customer loyalty and cost control in company strategies.
Verified Answer
BW
Bryce WatkinsJun 28, 2024
Final Answer :
True
Explanation :
Developing customer loyalty is essential for most companies, as it ensures repeat business and positive word-of-mouth marketing. However, controlling costs is also important to maintain profitability and sustainability. Therefore, companies often try to balance both objectives.
Learning Objectives
- Recognize the importance of customer loyalty and cost control in company strategies.