Asked by Antoine Miquel on May 12, 2024
Verified
To diagnose a conflict as functional or dysfunctional, a manager must look at:
A) the employees' ability to adapt to change and manage adversity.
B) the issue, the context of the conflict, and the parties involved.
C) the expenses that will be borne by the company to solve the conflict.
D) the views of the top-level decision makers.
Functional
Concerned with practical or utilitarian use; designed to be practical and useful rather than merely aesthetic.
Dysfunctional
Pertains to behaviors or processes that hinder progress, efficiency, or performance instead of contributing positively to the intended outcomes.
Conflict Diagnosis
The process of identifying the underlying causes, dynamics, and parties involved in a conflict, crucial for effective resolution strategies.
- Discern the differences between constructive and destructive conflict in business contexts.
- Determine methods for the management of disputes that include the improvement of creative thinking and decision-making processes.
Verified Answer
Learning Objectives
- Discern the differences between constructive and destructive conflict in business contexts.
- Determine methods for the management of disputes that include the improvement of creative thinking and decision-making processes.
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