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In what ways does the problem of scheduling service systems differ from that of scheduling manufacturing systems?
On Sep 22, 2024
Scheduling services differs from scheduling manufacturing systems in five ways:
1. In manufacturing, emphasis is on materials, whereas in services it is on staffing levels.
2. Service systems do not store inventories of services.
3. Services are labour intensive, and demand for this labour can be highly variable.
4. Legal considerations constrain scheduling decisions.
5. Behavioural, social, seniority, and status issues occur in service scheduling.