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Why is tone tricky in business communication?
On May 13, 2024
Tone is tricky because it interacts with context and power. Language that is acceptable within one group may be unacceptable if used by someone outside the group. Words that might seem friendly from a superior to a subordinate may seem uppity if used by the subordinate to the superior. Similarly, words that may be neutral among peers may be seen as negative if sent by a superior to subordinate.