Asked by Yasmine Brown on Sep 25, 2024
Verified
What is the purpose of offering free merchandise or other considerations when a firm has bad news regarding transaction?
A) To salvage as much of the original order as possible
B) To encourage a new order to replace the current transaction
C) To rebuild the customer's confidence in your company
D) To encourage the placement of an even larger order
E) To bundle the shipment with the previous transaction for an even greater cost savings
Confidence Rebuild
The process of restoring self-assurance and belief in one’s own abilities after a period of doubt.
- Evaluate the importance of presenting solutions or alternatives during the communication of negative news.
Verified Answer
HC
Hayden Clearman4 days ago
Final Answer :
C
Explanation :
C)To help repair the damage to the relationship and encourage repeat business, many companies offer discounts on future purchases, free merchandise, or other considerations. Even modest efforts can go a long way to rebuilding a customer's confidence in your company.
Learning Objectives
- Evaluate the importance of presenting solutions or alternatives during the communication of negative news.
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